Refund & Escrow Policy

Secure transactions guaranteed by BidSpace Escrow

Every transaction on BidSpace is protected by our Secure Escrow System—ensuring trust between buyers and sellers worldwide.

How Escrow Works

  1. Buyer pays → funds held in neutral escrow account.
  2. Seller ships item within 5 business days.
  3. Buyer confirms receipt → funds released to seller.
  4. If buyer doesn’t confirm within 7 days, BidSpace verifies delivery via tracking and releases funds automatically.

Refund Eligibility

You may request a full refund if:

  • The item is not as described (e.g., condition, authenticity, missing parts).
  • The item is not received within the estimated delivery window.
  • The seller cancels the order after payment.

Dispute Process

To file a dispute:

  1. Contact seller via BidSpace messaging within 48 hours of delivery.
  2. If unresolved, open a formal dispute in your “My Orders” dashboard.
  3. Our team will review evidence (photos, messages, tracking) and issue a decision within 5 business days.

Non-Refundable Cases

Refunds are not issued for:

  • Change of mind (unless seller agrees).
  • Minor discrepancies not affecting value or function.
  • Items marked “As-Is” with clear disclosures.

Escrow Fees

BidSpace charges a 5% buyer’s premium, which includes escrow protection. No additional fees for dispute resolution.